CALA Homes needed to find a fast, reliable and cost-effective connectivity solution to ensure they could communicate with a large network of geographically dispersed developments across the UK and provide staff at these locations with the business-grade broadband and voice services needed to ensure a superb level of customer experience.

A high proportion of Cala’s sites were in rural locations, or on the outskirts of established towns and cities, making traditional connectivity services difficult to access. Additionally, when using traditional connectivity services, Cala had experienced major challenges including:

1) Reliability - For remote sites there was often no guarantee of service or quality. During this time Staff regularly had little or no service, and Cala’s IT Department found that connecting remote sites to central office resources, gaining administrative control and offering remote support was problematic.

2) Managing Costs – There was often uncertainty around the cost of installing and using traditional connectivity services for remote sites, with high-costs incurred on a regular basis and a lack of predictability – making controlling and managing costs nearly impossible.

3) Flexibility – Coordinating any physical office or site moves within the same site, or to a new site, was problematic due to untimely delivery of connectivity services and lack of flexibility.

In order to address these business-critical issues for remote sites, Cala needed a connectivity supplier who could offer cost-effective continuity of service alongside a fully-managed solution encompassing predictable costs, flexibility and full visibility for the purposes of control, monitoring and reporting.

Cloudcell were challenged with tackling Cala Homes’ most remote and problematic development. CloudcellEQ was deployed at the site as a fully-managed remote broadband solution – delivering the reliability, flexibility and control needed to meet all the connectivity objectives set by Cala for the project, including predictable costs, guaranteed business-grade service, dedicated support and expertise, flexible contract lengths and 100% control for IT - offered through the Cloudcell portal, enabling comprehensive troubleshooting and remote equipment management. Cloudcell’s best-in-class hosted IP telephony services were also deployed running over the LTE network, giving Cala access to geographic numbers local to the sites, and provisioned in advance to enable marketing materials to be produced and circulated ahead of site going live – saving further time and money. .

Using CloudcellEQ as a business-grade broadband solution has transformed Cala Homes’ ability to communicate and support remote sites within their UK network, Through our on-going support, we have helped Cala Homes to roll-out our service across their UK developments, resulting in significant cost-savings, improved levels of customer-service and increased efficiency in terms of supporting sites and central monitoring or reporting. .